Refund Policy
Effective Date: January 1, 2024
Thank you for choosing Soel Love Books, LLC! We appreciate your trust in our products/services. Please read this policy carefully to understand your rights and responsibilities.
1. Refund Eligibility
1.1 Physical Products:
- We accept refund requests, within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received. It also cannot be personalized.
1.2 Digital Products:
- Refunds for digital products are considered on a case-by-case basis.
- No refunds will be provided after 7 days from the date of purchase.
1.3 Services:
- Refund policies for services may vary. Please refer to the specific terms outlined in your service agreement.
2. How to Request a Refund
2.1 Physical Products:
- Please contact our customer support at info@soellovebooks.com to initiate the refund process.
- Include your order number and a brief explanation of the reason for the refund request.
2.2 Digital Products:
- Contact our customer support at info@soellovebooks.com with your order details and reason for the refund request.
2.3 Services:
- Follow the guidelines outlined in your service agreement for refund requests.
3. Refund Processing
3.1 Physical Products:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
3.2 Digital Products:
- After reviewing your refund request, we will notify you of the approval or rejection of your refund.
3.3 Services:
- Refund processing time for services will be communicated based on the terms outlined in your service agreement.
4. Non-Refundable Items
4.1 Some items are non-refundable, including personalized books.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at info@soellovebooks.com
Note: This refund policy is subject to change without notice. Please check our website for the latest updates.